Service Department Contact
Information and Rates

We look forward to the opportunity to serve you and your organization with quality service.

Non Warranty Service / Business Hours   (M-F 8am-4:30pm)

• Non Warranty Base Rate is $175 for onsite service calls within the service zone 1 radius during normal business hours. Service zone 2 Base Rate is $300. Please reference the Service Zone Map.
• This includes all travel charges (up to two site visits if needed), offsite research, parts lookup & RMA setup, as well as the first 30 minutes onsite.
• Non Warranty hourly rate of $75 per hour will begin after the first half hour onsite should additional time onsite be required.
• Parts, equipment, repairs and shipping are applicable as required to perform the requested service.
• Note: If overnight or rush shipping is requested this cost will be added at actual cost.

Non Warranty Service / Emergency After Business Hours

• Non Warranty Base Rate is $250 for onsite service calls outside of normal business hours within the service zone 1 radius. Service zone 2 Base Rate is $400. Please reference the Service Zone Map below.
• This includes all travel charges (up to two site visits if needed), offsite research, parts lookup & RMA setup, as well as the first 30 minutes onsite.
• Non Warranty hourly rate of $110 per hour will begin after the first half hour onsite should additional time onsite be required.
• Parts, equipment, repairs and shipping are applicable as required to perform the requested service.
• Note: If overnight or rush shipping is requested this cost will be added at actual cost.

Warranty Service

• If you believe your project is covered under our warranty program please let us know when placing the service request.

• Design
• Fabrication
• Installation
• Maintenance
• Service

• Commercial Audio
• Professional Audio
• Video Conferencing
• Communications
• Sound Systems