Service Department Contact
Information and Rates
We look forward to the opportunity to serve you and your organization with quality service.
Non Warranty Service / Business Hours (M-F 8am-4:30pm)
- Non Warranty Base Rate is $175 for onsite service calls within the service zone 1 radius during normal business hours. Service zone 2 Base Rate is $300. Please reference the Service Zone Map.
- This includes all travel charges (up to two site visits if needed), offsite research, parts lookup & RMA setup, as well as the first 30 minutes onsite.
- Non Warranty hourly rate of $75 per hour will begin after the first half hour onsite should additional time onsite be required.
- Parts, equipment, repairs and shipping are applicable as required to perform the requested service.
- Note: If overnight or rush shipping is requested this cost will be added at actual cost.
Non Warranty Service / Emergency After Business Hours
- Non Warranty Base Rate is $250 for onsite service calls outside of normal business hours within the service zone 1 radius. Service zone 2 Base Rate is $400. Please reference the Service Zone Map below.
- This includes all travel charges (up to two site visits if needed), offsite research, parts lookup & RMA setup, as well as the first 30 minutes onsite.
- Non Warranty hourly rate of $110 per hour will begin after the first half hour onsite should additional time onsite be required.
- Parts, equipment, repairs and shipping are applicable as required to perform the requested service.
- Note: If overnight or rush shipping is requested this cost will be added at actual cost.
Warranty Service
- If you believe your project is covered under our warranty program please let us know when placing the service request.
Please contact Mike Williams
for service request inquires
Office: 561-741-8720 ext 302
Mobile: 561-723-3540
Email: mwilliams@peersonaudio.com
Service Zones – click on map for larger image
