Service
From repairs to regular maintenance, you have a friend in your corner. From pre-season system checks to standard equipment diagnostics, we stand ready to help whenever needed. Peerson Audio strives to ensure your system is always running at peak performance. Since 1955, Peerson Audio has maintained a successful reputation of supporting clients for the life of their AV systems.
Ways We Service Your System
Repairs
Our technicians will repair or replace any faulty components whenever a problem arises. With remote monitoring and 24/7 access, we are just a click or phone call away!
Maintenance
From software updates to checking connections, our technicians will run regular diagnostics and maintenance on your system’s components.
Non-Warranty Service / Business Hours
(M-F 8am-4:30pm)
Non-Warranty Base Rate is $175 for onsite service calls within the Service Zone 1 radius during normal business hours. Service Zone 2 Base Rate is $300. This includes all travel charges (up to two site visits if needed), offsite research, parts lookup & RMA setup, as well as the first 30 minutes onsite. Non-Warranty hourly rate of $75 per hour will begin after the first half hour onsite should additional time be required. Parts, equipment, repairs and shipping are applicable as required to perform the requested service.
Note: If overnight or rush shipping is requested this cost will be added at actual cost.
Non-Warranty Service / Emergency After Business Hours
Non-Warranty Base Rate is $250 for onsite service calls outside of normal business hours within the Service Zone 1 radius. Service Zone 2 Base Rate is $400. This includes all travel charges (up to two site visits if needed), offsite research, parts lookup & RMA setup, as well as the first 30 minutes onsite. Non-Warranty hourly rate of $110 per hour will begin after the first half hour onsite should additional time be required. Parts, equipment, repairs and shipping are applicable as required to perform the requested service.
Note: If overnight or rush shipping is requested this cost will be added at actual cost.
Warranty Service
If you believe your project is covered under our warranty program please let us know when placing the service request.
If you need to speak directly to our Service Manager, you can contact:
Mike Williams
Office: 561-741-8720 ext 302
Mobile: 561-723-3540
Email: mwilliams@peersonaudio.com